Shipping policy

Shipping Policy

1. General Information

Introduction
At ShenWen LLC, we aim to provide you with the best shipping experience. 

2. Shipment Processing Time 

Processing Window
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Delays
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

3. Shipping Rates & Delivery Estimates 

Calculated at Checkout
Shipping charges for your order will be calculated and displayed at checkout based on the weight of your package and your location.

Estimated Time

  • Standard Shipping: Usually takes 7-10 business days (Domestic USA).

  • International Shipping: Delivery times vary by country/region, typically 7-21 business days.

*Delivery delays can occasionally occur due to carrier issues or weather conditions.

4. Shipment Confirmation & Order Tracking

Tracking Number
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Customs, Duties and Taxes

International Orders
ShenWen LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages and Lost Packages

Damaged Items
If you received your order damaged, please contact us immediately at support@deeptextra.com. Please save all packaging materials and damaged goods before filing a claim. We will work with you to resolve the issue or arrange a replacement.

Lost Packages
If your package is marked as delivered but you have not received it, please check with your neighbors or local post office first. If it is still missing, contact us so we can assist in locating the shipment.

7. Incorrect Shipping Addresses 

Responsibility
We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the courier. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Customer Error
ShenWen LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

8. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Company Name:ShenWen LLC
  • Address:30 N Gould St Ste RSheridan, WY 82801
  • Phone: （+1） 6012124675
  • Email: support@deeptextra.com