Frame

The difference between Fabric and Metal

Visual difference between metal back and fabric

Metal installation method

Step 1: Clean & Stick the Protective Leaf Choose your perfect wall spot and wipe it clean of any dust. Peel off the yellow backing paper of the Protective Leaf, place it on the wall, and press firmly. (💡 Tip: Press and hold for at least 5 seconds to ensure the leaf is completely sealed to your wall surface!)

Step 2: Mount the Magnet Peel off the protective film from the back of the heavy-duty Magnet. Align it precisely with the square guide outline that says "stick the magnet here" on the protective leaf, and press it right on top. Press firmly to secure it.

Step 3: Click Your Art Into Place Simply hold your DeepTextra textured artwork up to the magnet. It will instantly click into place with a secure, satisfying snap! You can easily adjust the frame by hand to ensure it hangs perfectly straight.

No drilling. No nails. Zero wall damage. Transform your wall into a textured art gallery in less than a minute.

Unboxing Your Masterpiece | Exclusive Packaging Instructions

To ensure that every 3D relief artwork arrives in perfect condition, we have customized the most professional packaging solutions for different materials.

1. Metal DeepTextra Art Set

Positioning: Ultimate luxury, ready to hang immediately upon purchase

The metal version comes in a robust, pressure-resistant gift box, providing you with the most complete art collection experience.

Premium Packaging Box: A high-strength, thickened corrugated gift box with a unique brand design, sturdy and stylish.

Magnetic Mounting Kit: Includes a dedicated WallSaver Patch and Magnetic Patch, enabling damage-free mounting in 10 seconds.

Artisan Essentials: Includes Safety Gloves to ensure no fingerprints are left during installation, keeping your artwork flawless.

Collector's Assets: Includes a Certificate of Art Collection and a Discount Card, making each piece a unique, numbered collectible.

2. Fabric DeepTextra Art Set

Positioning: Lightweight and Portable, Artistic Touch

The velvet version prioritizes protecting the integrity of the 3D texture, employing a crush-resistant cylindrical design.

Heavy-Duty Round Tube Box: Utilizing a thickened industrial-grade cylinder, it effectively prevents compression and folding during transportation, protecting the undulating details of the 3D embossed design.

Ready for Framing: Shipped in rolls, it maximizes the flatness of the velvet fabric, allowing you to frame it yourself or create your own DIY display upon receipt.

SHIPPING POLICY

Your DeepTextra 3D relief portrait is a bespoke work of art. To ensure perfection in every texture, our delivery process is divided into two phases:

Phase 1: Art Creation & Approval

Preview Delivery: Within 1-2 business days of placing your order, we will send you a digital 3D preview via email.

Modification & Approval: We offer unlimited free revisions. Upon receiving your final confirmation, we will initiate a sophisticated 3D printing and handcrafting process within 48 hours.

Phase Two: Shipping Time Once the product is manufactured, it will be shipped according to your chosen logistics method:

Total estimated delivery time = Art Approval Time + Production Time + Shipping Time

REFUND POLICY

1. Our "Satisfaction Guarantee" (Pre-Production Phase)

We want to ensure that you absolutely adore—and are 100% satisfied with—the design concept before it is transformed into a physical masterpiece.

Unlimited Digital Revisions: After you place your order, we will provide you with a preview of the 3D structural design of your pet. You may request unlimited revisions until you are completely satisfied.

Order Cancellation: You may cancel your order and receive a full refund at any time before you provide your final confirmation and approval of the design concept.

2. Return Policy for Custom Products

Policy Statement: Given the highly personalized nature of our 3D relief portraits, once the design concept has been approved by you and the physical 3D production process has begun, we cannot accept requests for returns or refunds based on a "change of mind."

Justification: Each portrait is exclusively modeled and printed based on the specific characteristics of your pet, making it impossible to resell to any other customer.

3. Damaged or Defective Items

We stand behind our craftsmanship and take full responsibility for our work. If your order is damaged during transit, or if the product itself contains obvious manufacturing defects, we will resolve the issue for you promptly and properly.

How to Report: Please contact us at support@deeptextra.com within 7 days of receiving your shipment.

Reporting Requirements: Please provide your order number and attach clear photographs of the damaged area (if the outer packaging was damaged during transit, please include photos of the packaging as well).

Resolution: Upon verification and confirmation, we will prioritize creating a brand-new, custom 3D portrait for you—free of charge—and ship it to you at no additional cost.

4. Shipping & Logistics Issues

Incorrect Address: If an item is delivered to the wrong location due to an incorrect shipping address provided by the customer, we are unable to offer a refund. Please be sure to carefully verify your shipping details at checkout.